CONTACT & FAQ

COMMON QUESTIONS

• Do I need a first aid certificate to use these products? +
  No. These are educational preparedness tools that complement any first aid training — no prerequisites. They're designed to be useful whether you've completed a formal first aid course last year or not touched one in a decade.
• What devices do these products work on? +
  All products download as PDF or HTML files. They work on any phone, tablet, or computer — no app required. Android, iPhone, iPad, Windows, Mac — anything that can open a PDF can use these resources.
• Can I access these without internet? +
  Yes. Download before you leave mobile coverage. Everything works fully offline. This is a deliberate design choice — these resources are built for the exact situations where you won't have a signal.
• Are these products updated? +
  Products are reviewed and updated periodically. Payhip delivers updated files to previous purchasers automatically — if you've bought a product, you'll receive any future updates at no additional cost.
• This isn't medical advice — what does that mean? +
  These resources are educational tools for remote travel preparedness. They don't replace clinical assessment, a trained first aider, or professional medical care. They give you better knowledge going in — so you make better decisions in the moment. In a medical emergency, call 000.
• Can I get a refund? +
  Because these are digital downloads, refunds are at discretion. If a product has a technical issue — a file that won't open, content that doesn't match the description — contact firstouthealth@gmail.com and it will be resolved.